Title: Salon Manager
Company Description: Heritage Department Store
Location: Baltimore, Maryland
Salary: $33,000-$38,000 plus commissions
*Salary is commensurate with experience and is an estimated range provided by JPSearch*
Responsibilities:
- Leads by example in delivering exceptional client service, ensuring every guest receives a professional, personalized experience
- Coaches and supports stylists to consistently exceed client expectations and build long-term loyalty
- Creates a positive, high-energy environment that encourages client retention, referrals, and rebooking
- Provides a full range of professional hairstyling services including cutting, styling, and chemical services for all hair types
- Maintains an active book of business and steps behind the chair as needed to support service demand
- Recruits top talent through social media, networking, referrals, and partnerships with cosmetology schools and local salons
- Provides ongoing, constructive coaching and feedback to improve individual and team performance
- Develops team members through education, mentorship, and career pathing opportunities
- Ensures completion of training programs, including core and advanced artistic education
- Fosters an inclusive, respectful, and motivating salon culture that drives engagement, retention, and performance
- Drives revenue growth through strong service and retail sales leadership
- Monitors key performance metrics such as productivity, rebooking rates, referral generation, client retention, and new client acquisition
- Identifies opportunities for improvement, determines root causes, and executes action plans to achieve business goals
- Manages labor and salary costs in alignment with profitability targets
- Demonstrates a strong personal contribution to service and retail sales
- Maintains salon presentation standards, ensuring merchandising and product displays are visually appealing and effective
- Monitors inventory, replenishment, and backbar usage to control costs and optimize client experience
- Addresses product-related concerns and ensures team members are knowledgeable in recommending retail solutions
- Ensures the salon environment is clean, safe, and compliant with all licensing and operational requirements
- Consistently meets or exceeds established performance standards, including sales, service, client satisfaction, and attendance
- Adheres to all operational procedures, safety standards, and state board regulations
- Supports and executes all company programs, policies, and hiring practices
Requirements:
- Current cosmetology license (required)
- Proven experience in salon leadership or senior stylist role
- Strong ability to coach, develop, and inspire a team
- Demonstrated success in driving sales performance and client satisfaction
- Ability to balance leadership responsibilities with servicing clients behind the chair
- Excellent communication, organizational, and interpersonal skills
- Passion for the beauty industry and ongoing professional development
- Ability to stand for long periods of time