Title: Luxury Sales Associate
Company: Women's RTW
Location: Mercer Street- New York, NY
Salary: $60,000 – $68,000 + commission
Salary is commensurate with experience and is an estimated range provided by JBC
Responsibilities:
- Deliver a personalized and elevated client experience at every stage of the customer journey.
- Build and maintain strong relationships with existing and prospective clients through exceptional service and consistent follow-up.
- Develop a loyal client base through clientelling activities, outreach, and appointment shopping.
- Act as a brand ambassador, communicating the brands story, collections, and craftsmanship with confidence and authenticity.
- Achieve and exceed individual and store sales targets and key performance indicators.
- Drive sales through proactive engagement, product knowledge, and cross-selling opportunities.
- Support the execution of store events, activations, and client appointments.
- Maintain an in-depth understanding of seasonal collections, product categories, materials, and craftsmanship.
- Stay informed about current fashion trends, competitors, and the luxury retail landscape.
- Confidently communicate product features, fit, and styling recommendations.
- Support daily store operations, including opening and closing procedures.
- Maintain visual merchandising standards in line with brand guidelines.
- Assist with stock deliveries, replenishment, inventory counts, and stockroom organization.
- Ensure the sales floor and back-of-house areas are maintained to the highest standards.
- Accurately process sales, exchanges, returns, and customer orders.
- Contribute positively to a collaborative and high-performing team culture.
- Participate in training and development initiatives.
Requirements:
- Previous experience in luxury, premium fashion, or high-end retail.
- Strong sales and clientelling skills.
- Excellent communication and interpersonal abilities.
- Passion for fashion, styling, and luxury customer service.
- Ability to build lasting relationships with clients.
- Flexible approach to working hours, including weekends, evenings, and holidays.