Title: General Manager
Company: Luxury Travel Retail
Location: JFK International Airport
Salary: $150,000 – $175,000
Salary is commensurate with experience and is an estimated range provided by JPSearch
Responsibilities:
Retail, Operations & Customer Experience
•Lead all aspects of retail operations, ensuring consistent execution, presentation standards, service quality, and operational discipline across all stores.
•Ensure retail spaces are fully merchandised, appropriately signed, well stocked, and always maintained to brand and company standards.
•Deliver excellence in operational standards, safety, and security compliance within an international airport setting.
•Conduct regular business reviews, store walks, and operational audits to identify issues quickly and drive corrective actions.
•Create a culture of continuous improvement, operational excellence, and ownership across the business.
Commercial & Financial Performance
•Drive sales growth, Passenger Average Spend (PAS), and overall commercial performance through disciplined execution and innovation.
•Analyze daily, weekly, monthly, and annual business trends; implement plans to meet and exceed targets.
•Set KPIs across retail and support functions and monitor performance through structured governance and reporting.
•Maximize financial returns through people optimization, inventory control, merchandising effectiveness, and promotional execution.
Leadership & People Management
•Provide visible, engaged leadership to a large, multi-layered workforce, setting clear expectations and driving accountability.
•Lead workforce planning, recruiting, onboarding, succession planning, coaching, and performance management in partnership with Human Resources.
•Develop and mentor managers and supervisors, building a strong leadership bench and sustainable succession pipeline.
•Champion talent management, learning, and development across the retail operation.
•Inspire teams to deliver the company’s vision, mission, values, and service standards through strong leadership and role modelling.
Strategy & Growth
•Translate corporate strategy into clear, measurable local objectives and execution plans.
•Contribute to the development and implementation of strategies that enhance long term growth, innovation, and competitiveness.
•Implement best-in-class retail disciplines including category management, space planning, customer segmentation, and data-led decision making.
•Develop meaningful customer insights to inform assortment, layout, promotion, and experience design.
•Identify risks and threats to the business and develop mitigation strategies.
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Stakeholder & Partner Management
•Build and maintain strong working relationships with terminal management, airport authorities, airline partners, lounge partners, and other key stakeholders.
•Identify and develop partnership opportunities that enhance commercial performance and customer experience.
•Ensure full compliance with applicable local, state, federal, and airport regulatory requirements.
Requirements:
•A senior professional with a proven track record in the development and operation of consumer-focused retail operations
•Proven experience in Travel Retail and managing large teams
•Strong financial and commercial acumen
•Experience in buying/supply chain operations desirable
•Significant stakeholder management experience
•Multilingual capability is a plus