Client Advisor

Title: Client Advisor  

Company Description: An innovate leader in luxury scent, transforming fragrance into a strategic asset that enhances spaces, influences emotions, and creates unforgettable brand experiences.   

About the Role 
We are looking for a passionate and customer-focused Client Advisor to join our team. In this role, you will create exceptional in-store experiences by offering personalised fragrance consultations, supporting daily store operations, and contributing to a warm and welcoming environment for every customer. 

Location London 

Salary £33,000 – £35,000 plus commission and bonus  

Responsibilities 

• Engage with customers and provide personalised fragrance consultations. 

• Create a welcoming, attentive, and memorable shopping experience. 

• Proactively assist customers and recommend products to achieve individual sales goals. 

• Address basic customer concerns and escalate unresolved issues to management. 

• Assist with sales transactions and accurately record customer details when required 

• Ensure the store is clean, organised, and visually appealing. 

• Restock shelves and support visual merchandising execution. 

• Monitor stock levels on the sales floor and communicate low inventory needs to management. 

• Follow all company guidelines for sales, service, and operational processes. 

• Successfully execute store initiatives and company programmes. 

• Provide clear and timely feedback to the Store Manager regarding customer preferences, product demand, and overall store needs. 

• Support the onboarding and training of new team members by sharing product knowledge and best practices. 

• Participate in in-store events by assisting with setup, engaging with customers, and promoting products. 

• Align with and actively contribute to the company’s culture and standards. 

Requirements  

• Passion for fragrance, beauty, and customer experience. 

• Strong communication and interpersonal skills. 

• A proactive mindset with the ability to meet sales targets. 

• Team-oriented attitude with a commitment to delivering excellence.