Title: Quality Assurance Analyst
Location: San Jose, CA
Working Model: Onsite (4 days/week, 1 flexible WFH day)
Industry: E-commerce / Apparel
Salary: $22–33/hour — Salary is commensurate with experience and is an estimated range provided by JPSearch.
Responsibilities:
- Ensure global product quality and fulfillment accuracy across all warehouses and manufacturing partners
- Establish and maintain QA standards, conduct audits (virtual and onsite)
- Oversee fulfillment operations and validate peak period readiness
- Analyze returns, defects, and customer feedback to proactively identify quality risks
- Partner with production and customer experience teams to implement corrective actions and process improvements
- Develop and maintain reporting dashboards for quality benchmarks, fulfillment accuracy, and customer experience metrics
Requirements:
- 4+ years of experience in quality assurance in e-commerce or apparel
- Experience working with international teams, vendors, or multi-country operations
- Strong understanding of apparel quality standards, sizing, and construction
- Proven ability to quickly learn internal and external tools, including WMS and ERP platforms
- Highly analytical, able to translate data and customer feedback into actionable operational improvements
- Strong stakeholder management and executive-level communication skills
Job Types: Full-time, Permanent
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have 4+ years of experience in quality assurance in e-commerce or apparel?