Title: Client Development Manager
Company Description: Luxury Fine Jewelry Brand
Location: New York, New York
Salary: $130,000-$140,000
*Salary is commensurate with experience and is an estimated range provided by JPSearch*
Responsibilities:
- Spearhead omnichannel clienteling initiatives by leveraging CRM data, purchase history, and client insights to drive customer acquisition, retention, and reactivation. Ensure consistent, meaningful outreach across digital and in-person touchpoints.
- Champion consultative, high-touch luxury selling ceremonies on the sales floor. Drive high-end volume by maximizing average transaction value (ATV), units per transaction (UPT), and cross-category wardrobing or collection building.
- Architect bespoke, white-glove client journeys—from private in-boutique appointments and virtual styling consultations to seamless post-purchase care and milestone recognition.
- Partner closely with boutique leadership to mentor, train, and develop client advisors. Conduct regular side-by-side floor coaching to elevate storytelling, objection handling, and relationship-building capabilities across the team.
- Conceptualize, plan, and execute intimate VIP client events, private previews, trunk shows, and off-site networking activations that deepen brand affinity and expand local market reach.
- Collaborate with corporate CRM, marketing, and merchandising teams to share actionable client feedback, secure special-order allocations for top-tier clientele, and align local initiatives with global brand campaigns.
Requirements:
- Minimum of 3 to 4 years of progressive leadership experience in luxury retail, high-end fashion, fine jewelry and timepieces, or prestige hospitality.
- Demonstrated success consistently achieving and exceeding ambitious revenue targets, personal and team KPIs, and high-end sales volume benchmarks.
- Deep expertise in consultative luxury selling techniques, product storytelling, and delivering a personalized, white-glove client experience.
- Proven ability to build, manage, and monetize a high-net-worth client book, with hands-on proficiency in modern CRM tools and clienteling platforms.
- Strong coaching, mentoring, and people-development skills with the executive presence required to model brand standards and motivate a high-performing sales team.
- Exceptional interpersonal and communication skills, paired with a high degree of emotional intelligence, discretion, and an established network within the luxury market.
- Ability to work a flexible retail schedule, including weekends, evenings, holidays, and off-site client events as business needs require.
- Turns transactional shoppers into lifelong brand advocates through genuine curiosity and tailored follow-through.
- Balances long-term brand equity and relationship nurturing with immediate revenue generation and pipeline management.
- Embodies the sophistication, attention to detail, and cultural awareness expected in the luxury sector.