Title: Operations Floor Lead
Company Description: Contemporary Jewelry Brand
Location: Garden City, New York
Salary: $56,000-$61,000 plus bonus incentives
*Salary is commensurate with experience and is an estimated range provided by JPSearch*
Responsibilities:
- Support daily store operations to ensure efficiency and accuracy across all functions.
- Process incoming and outgoing shipments in a timely manner.
- Maintain stockroom organization and inventory accuracy.
- Execute inventory counts, cycle counts, audits, and reconciliations.
- Ensure merchandise is replenished and sales floor standards are maintained throughout the day.
- Assist with order fulfillment, transfers, repairs, special orders, and client pickups.
- Support store leadership in achieving operational excellence and company objectives.
- Partner with the sales team to provide an elevated client experience.
- Step onto the sales floor as needed to assist clients, drive sales, and support peak traffic periods.
- Ensure compliance with company policies, procedures, and loss prevention standards.
- Assist with opening and closing responsibilities as designated by store leadership.
- Train and mentor associates on operational best practices and inventory procedures.
- Support visual merchandising initiatives and maintain presentation standards throughout the store.
- Communicate effectively with leadership regarding inventory concerns, operational opportunities, and business needs.
Requirements:
- 2+ years of retail operations, sales support, inventory control, or stock leadership experience.
- Experience within jewelry, accessories, luxury, contemporary fashion, or specialty retail preferred.
- Comfortable engaging with clients and selling on the floor when business needs require.
- Strong understanding of inventory management and stockroom organization.
- Excellent organizational, time management, and multitasking abilities.
- Ability to work collaboratively in a team-oriented environment.
- Strong communication and problem-solving skills.
- Experience with POS systems, inventory management systems, and retail technology.
- Visual merchandising experience is a plus.
- Ability to lift and move merchandise as needed and comfortably work in a fast-paced retail environment.
- Flexible availability including evenings, weekends, and holidays.