Title: Key Holder
Company Description: Contemporary Jewelry Brand
Location: Garden City, New York
Salary: $47,000-$58,000 plus bonus incentives
*Salary is commensurate with experience and is an estimated range provided by JPSearch*
Responsibilities:
- Deliver an outstanding customer experience through genuine client engagement and relationship building.
- Consistently achieve individual sales goals and support the team in meeting store sales objectives.
- Act as a leader on the sales floor by motivating and coaching associates to drive performance.
- Assist with opening and closing procedures, including cash handling, deposits, and security protocols.
- Maintain visual merchandising standards and ensure the store reflects the brand’s image at all times.
- Support inventory management, stock replenishment, cycle counts, and loss prevention initiatives.
- Resolve customer concerns professionally and efficiently.
- Assist with onboarding and training new team members.
- Build and maintain a loyal client book through outreach, follow-up, and personalized service.
- Ensure operational policies and procedures are followed consistently.
Requirements:
- Minimum 2+ years of Key Holder, Lead Sales Associate, Assistant Manager, or retail leadership experience.
- Proven track record of achieving and exceeding sales goals.
- Experience in jewelry, luxury, contemporary fashion, accessories, or premium retail preferred.
- Strong leadership and team-building abilities.
- Excellent communication and interpersonal skills.
- Ability to multitask and thrive in a fast-paced retail environment.
- Flexible schedule, including evenings, weekends, and holidays.
- Passion for fashion, jewelry, styling, and client service.
- Clienteling and relationship management
- Sales generation and goal achievement
- Leadership and team development
- Inventory management
- Visual merchandising
- Point-of-sale (POS) systems
- Cash handling and store operations
- Luxury customer service