Title: Gold Stamper Selling Associate
Company Description: Luxury Specialty Accessories Brand
Location: New York, New York
Salary: $50,000-$60,000
*Salary is commensurate with experience and is an estimated range provided by JPSearch*
Responsibilities:
- Perform gold stamping, blind embossing, and hot stamping services on luxury leather products with precision and consistency.
- Consult with customers regarding personalization options, including placement, font selections, initials, names, and design recommendations.
- Review customization requests carefully to ensure accuracy before production.
- Maintain exceptional quality standards while minimizing product waste and errors.
- Prioritize and manage personalization requests efficiently to meet service timelines.
- Ensure all stamping equipment, tools, and materials are maintained and operated safely.
- Uphold the integrity and craftsmanship standards associated with luxury leather goods.
- Deliver a highly personalized and elevated client experience throughout the selling process.
- Build meaningful relationships with new and existing customers through exceptional service and product knowledge.
- Identify opportunities to enhance purchases through personalization services and complementary product recommendations.
- Consistently achieve or exceed individual sales goals, KPI metrics, and conversion targets.
- Maintain expert knowledge of product collections, leather types, craftsmanship techniques, and customization offerings.
- Support the development of repeat business through clienteling and relationship-building initiatives.
- Anticipate customer needs and provide thoughtful, solutions-oriented service.
- Educate customers on personalization options and aftercare recommendations.
- Handle customer inquiries with professionalism, discretion, and attention to detail.
- Collaborate with management to resolve service concerns promptly and effectively.
- Create memorable experiences that reflect the standards expected of a luxury brand.
- Support daily store opening and closing procedures.
- Maintain immaculate presentation standards throughout the sales floor and personalization area.
- Assist with inventory management, stock replenishment, cycle counts, and merchandise organization.
- Adhere to all operational procedures, cash handling policies, and loss prevention protocols.
- Ensure visual merchandising standards are maintained at all times.
- Participate in store meetings, training programs, and product knowledge sessions.
- Partner closely with store leadership and fellow associates to achieve business objectives.
- Foster a positive, collaborative, and customer-focused environment.
- Act as a brand ambassador both on and off the sales floor.
- Demonstrate professionalism, accountability, and strong attention to detail in all aspects of the role.
Requirements:
- Minimum 2+ years of experience in monogramming, embossing, hot stamping, personalization services, or leather product customization.
- Previous retail sales experience, preferably within luxury, premium, fashion, leather goods, accessories, jewelry, or lifestyle brands.
- Proven ability to deliver exceptional customer service and build client relationships.
- Strong attention to detail and commitment to craftsmanship.
- Comfortable working in a fast-paced retail environment while maintaining high standards of accuracy.
- Strong communication and interpersonal skills.
- Ability to stand for extended periods and perform repetitive fine-motor tasks.
- Experience customizing luxury leather goods, small leather goods, handbags, accessories, journals, or gift items.
- Established understanding of luxury retail service standards.
- Clienteling experience and a proven track record of achieving sales goals.
- Passion for craftsmanship, personalization, and luxury products.
- Consistently delivers flawless personalization services with exceptional accuracy.
- Creates memorable client experiences that drive repeat business and customer loyalty.
- Achieves sales and service goals while maintaining luxury service standards.
- Acts as a trusted expert in personalization and customization services.
- Contributes positively to team performance and store results.
- Flexibility to work evenings, weekends, and holiday retail periods as needed.