Team Lead

Title: Team Lead
Company Description: Premium Optical and Eyewear Brand
Location: Burlington, Massachusetts
Salary: $41,000-$72,000 plus commission
*Salary is commensurate with experience and is an estimated range provided by JPSearch*

Responsibilities:

• Ensure the team consistently delivers an elevated, personalized customer experience reflective of a premium brand
• Proactively engage customers, identify needs, and provide thoughtful product recommendations
• Support and guide sales associates during complex customer interactions and peak traffic periods
• Lead by example with strong selling behaviors, service standards, and professionalism
• Coach, train, and mentor associates to enhance product knowledge, selling skills, and service execution
• Partner with store leadership to reinforce core processes, certifications, and best practices
• Foster a positive, inclusive, and high?performance team culture
• Serve as an alternate key holder, opening and closing the store when needed
• Support accurate execution of store procedures, cash handling, and point?of?sale transactions
• Assist in maintaining visual standards and ensuring product readiness
• Perform custom eyewear fittings and ensure accurate placement of prescriptions in lenses
• Inspect finished eyewear to confirm it meets quality standards and customer expectations
• Support safe operation, basic maintenance, and cleanliness of lab tools and equipment
• Promote and demonstrate safe work practices at all times

Requirements:

• High School Diploma or GED
• Minimum 2 years of experience in sales and customer service, preferably in a luxury, hospitality, or service?driven retail environment
• Strong communication and listening skills
• Proven ability to build rapport, resolve issues, and influence purchase decisions
• Solid leadership or peer?training experience
• Basic math proficiency and comfort with registers, computers, and calculators
• Problem?solving mindset with attention to detail
• Ability to work a flexible schedule, including evenings and weekends
• Optical or lab experience, including fitting, adjusting, edging, or mounting
• Basic knowledge of optics, measurements, or optical theory
• Experience with optical machinery or precision tools
• Relevant state licensure and/or professional optical certification (where applicable)
• Demonstrated experience in premium or white?glove service environments