Store Manager – Trafford Centre, Manchester

Store Manager – New Opening, Trafford Centre Manchester
Salary: £43,000 + Bonus

About Us
We are a premium Swiss chocolate company with a growing presence in London. Our handcrafted products, made with responsibly sourced ingredients, are delivered fresh from Switzerland and enjoyed by customers who appreciate quality, creativity, and indulgence.
 

Position Overview:

We’re excited to be opening a brand new store at the Trafford Centre in Manchester and are looking for a dynamic, results-driven Store Manager to lead this exciting launch. This is a fantastic opportunity to join a growing premium retail brand and take full ownership of a new location, backed by the support of an international organisation.

Key Responsibilities:

• Lead and manage all store operations from the ground up

• Deliver an outstanding in-store customer experience by leading from the front

• Drive sales and profitability in line with targets

• Recruit, train, and motivate a high-performing team

• Mentor and develop team members to achieve their potential

• Ensure exceptional standards in food safety, health & safety, and visual merchandising

• Manage inventory, place seasonal and weekly orders, and ensure proper stock rotation (FIFO)

• Create effective staff rotas to balance customer service and cost-efficiency

• Maintain impeccable store presentation in line with brand guidelines

Requirements:

• Experience managing a premium or luxury retail store

• Hands-on leader with a passion for delivering exceptional customer experiences

• Strong knowledge of key retail KPIs (e.g. conversion rate, average transaction value)

• Entrepreneurial mindset with a proactive, solution-oriented approach

• Highly organised, detail-oriented, and able to multitask effectively

• Confident in prioritising and delegating tasks

• Flexible to work weekends, evenings, and holidays as required

• Proficient in MS Office and retail POS systems

• Strong written and verbal communication skills

• Passion for fine food and customer service excellence

Our Values:

We celebrate individuality and inclusivity. Our team includes people from a wide range of backgrounds, united by a shared respect, openness, and passion for delivering exceptional experiences. If you’re enthusiastic, customer-focused, and ready to make your mark with a new store opening, we’d love to hear from you.