Assistant Manager

Title: Assistant Manager
Company Description: Premium Optical and Eyewear Brand
Location: Hyannis, Massachusetts
Salary: $46,000-$73,000 plus commission
*Salary is commensurate with experience and is an estimated range provided by JPSearch*

Responsibilities:

• Deliver results that meet or exceed all key performance indicators (KPIs), including:
• Demonstrate strong understanding of retail business fundamentals, market trends, and competitive landscape
• Support execution of store business plans to maximize sales, profitability, and customer engagement
• Partner with the Store Manager to lead, coach, and develop a high-performing sales and service team
• Deliver clear, constructive, and timely feedback to support employee growth and performance
• Foster a culture of accountability, professionalism, and elevated service standards
• Promote team compliance with all company policies, procedures, and operational standards
• Champion a personalized, consultative selling approach aligned with a premium, service-based environment
• Ensure every customer receives a seamless, welcoming, and memorable experience
• Maintain positive, collaborative working relationships with on-site doctors and clinical teams
• Execute visual merchandising directives and maintain a polished, luxury store presentation
• Perform administrative and operational duties, including scheduling, reporting, and cash handling
• Ensure adherence to operational processes, policies, and brand standards
• Work a flexible schedule that includes evenings, weekends, and peak business periods as needed

Requirements:

• High school diploma or equivalent
• Minimum of 2 years of leadership experience, including direct supervision of team members
• Proven success in retail sales and customer service, preferably in a high-touch or service-driven environment
• Strong understanding of retail operations, processes, and policies
• Demonstrated high-level selling and consultative sales skills
• Strong basic math skills and comfort with KPIs and performance metrics
• Experience using point-of-sale systems, computers, and basic office technology
• Excellent written and verbal communication skills in English
• Strong problem-solving abilities and sound judgment
• Ability to listen, connect, and communicate effectively with customers and team members
• College degree or equivalent experience
• Previous leadership experience in premium retail, hospitality, or customer service environments
• Knowledge of basic optics and eyewear products (training provided if not already experienced)
• Familiarity with current retail merchandise trends
• State licensure (if applicable) and/or ABO Certification in non-licensed states
• Brand-related certifications in quality inspection, fitting, and adjusting